Our Guarantee

Absolute Satisfaction

Customer satisfaction with our ChocolatePlanet.com products are guaranteed. If you are not 100% happy with the chocolates you give or receive, we will refund or replace your chocolates.

This guarantee does not extend to shipping delays due to weather, courier delays or order fulfillment problems that are beyond our control. Please refer to our Shipping & Delivery Policy for more information.

Personal Service

We treat each order with care and personal attention. A live customer care representative is available to assist you and answer any questions about your order or our service, Monday through Friday, 9 to 5 EST.

Pure, Natural & Always Fresh

When you shop Chocolate Planet, you are guaranteed quality and freshness - not a pre-packaged or shrink-wrapped product that has been frozen, refrigerated or stored for weeks or months. Our chocolates are delivered within two weeks of preparation to guarantee the best possible flavor and texture.

We use 100% cocoa butter for our chocolates and fillings. and only natural and seasonal ingredients. For this reason, we recommend that our chocolates be consumed within eight days of delivery.

Quality, Quality, Quality

We demand the highest standards of quality in the preparation, packaging and delivery of chocolates by members of the ChocolatePlanet.com network. We closely monitor the performance of our chocolatiers to assure that you receive the freshest chocolates and the best service available.

If you have any concerns or problems with your order, send us email immediately.


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